1.1. These terms and conditions apply to all visitors to the museum.
1.2. These terms and conditions also apply to all natural persons and/or legal entities engaged by the Mission Museum in the pursuit of its objective.
1.3. Deviations from these terms and conditions shall only be valid if expressly agreed in writing.
These terms are understood to mean the following:
• Mission Museum: the foundation “Missiemuseum Steyl”, including the Mission Museum, which pursuant to its objective presents objects of cultural and historical value to an (inter)national public.
• Museum: the areas open to the public in and around the buildings of the Mission Museum.
• Visitor: anyone who, with or without a valid admission ticket, enters the museum, both for a regular visit or to participate in an activity within regular opening hours.
• Entrance ticket: a ticket granting the visitor access to the exhibition areas in the museum during regular opening hours.
• Admission ticket: an entrance ticket (whether or not in combination with a discount card) or a comparable proof (such as a written invitation, voucher, annual pass), which provides access to (specified) area(s) in the museum.
• Property: all property, including monies, monetary values and papers.
3.1. Visitors are only entitled to enter the museum's exhibition areas upon presentation of a valid admission ticket.
3.2. The visitor will be denied (further) entry to the museum if it appears that:
a). the admission ticket has not been issued by the Mission Museum or a body authorized by the Mission Museum to do so;
b). the visitor is clearly under the influence of alcoholic beverages, narcotics or similar substances;
c). the visitor is manifestly disturbing the order or has the intention of disturbing the order;
d). the visitor wishes to enter the museum with bare feet and/or bared torso.
3.3. A pre-purchased entrance ticket becomes invalid by the simple expiration of the date and/or time specified on the entrance ticket.
3.4. The Mission Museum is entitled to adjust the regular opening hours to accommodate occasional exercises as part of the company emergency response plan (Article 23 of the Working Conditions Act) or in the event of a disaster or to accommodate a full or partial evacuation of the museum deemed necessary by the Mission Museum.
3.5. At the museum, there is access control of the visitor and his/her belongings. In this context, the visitor may be requested to cooperate with the search of bags and the like by or on behalf of the staff of the Mission Museum. A visitor who refuses to cooperate with the search may be denied access to the museum and is not entitled to a refund of any admission charge.
3.6. The following items may not be brought into the museum:
a). rifles, firearms or shotguns: any object capable of firing a projectile or inflicting injury or property damage, or which appears capable of being used for that purpose;
b). pointed and/or sharp weapons and sharp objects, which means objects with points or cutting edges capable of inflicting injury or property damage;
c). blunt objects capable of inflicting injury;
d). explosive and inflammable materials;
e). chemical and toxic materials;
f). bottles of liquid, except bottles of drinking water.
3.7. If these items are found at the entrance check, they will be confiscated. If the visitor does not wish to hand over the confiscated goods, he or she will be denied access to the museum.
3.8. Objects found at the entrance check that fall under a legal prohibition will be turned over to the police. Visitor possessing these items may be detained and turned over to the police.
3.9. For security reasons, visitors must be identifiable. A visitor whose face is not visible and who refuses to show his/her face at the entry check will be denied entry to the museum.
3.10. The museum is not accessible to skaters.
3.11. Animals are not allowed, with the exception of guide dogs.
4.1. Visitors come through the museum at their own expense and risk.
4.2. The visitor is obliged to comply with these General Terms and Conditions for Visitors and with the directions and instructions given by employees of the Mission Museum who are recognizable as such. If, in the opinion of the Mission Museum staff, a visitor acts in any way contrary to these Terms and Conditions for Visitors or any directions and instructions given, he or she may be denied further access to the museum without the Mission Museum being obliged to pay compensation for any damage or to refund any admission fees. If a visitor repeatedly violates provisions of the General Terms and Conditions for Visitors or directions and instructions given by staff, the Mission Museum may deny him/her admission to the museum for a specified period. The decision to deny access will be made known to the visitor without delay, if possible in writing.
4.3. Children under the age of 14 may only visit the museum if accompanied.
4.4. Use of the coat rack is mandatory.
4.5. Bags of a size smaller than or equal to A4 may be brought into the museum. All other items may not. The Mission Museum reserves the right to refuse to keep items in the cloak room. All carriages (baby carriages, baby strollers and handicapped carriages) may be subject to inspection.
4.6. The visitor is liable for any damage he/she may cause.
4.7The Mission Museum is entitled to deny admission to the museum for a specified period to a visitor who, during one or more previous visits to the museum or to other museums, has damaged an object through fault, gross negligence and/or intent, or if the fear of damage is justified in some other way by the visitor. The Mission Museum may in any case subject this visitor to the measures referred to in section 4.2 during all his/her visits
4.8. The decision to deny access shall be made known to the visitor without delay, if possible in writing.
4.9. In the event of an emergency, for example the sudden disappearance of an art object, a terrorist attack or violence of another nature, the Mission Museum is entitled to close the doors and to subsequently lead the people present outside (one by one). The visitor may then be requested to cooperate with a search of bags and other objects by or on behalf of Mission Museum staff. Visitors who refuse to cooperate with the search will be asked to produce proof of identity before leaving the museum
5.1. The objects on display may not be touched unless otherwise indicated;
5.2. Instructions from staff/volunteers should always be followed;
5.3. Visitors of 14 years of age or younger must be accompanied by an adult at all times;
5.4. Parents and guardians of children are always responsible for and accountable for the behavior of children they bring. Running, playing around and yelling are not allowed;
5.5. Leaders of groups are expected to inform participants of museum rules;
5.6. Playing your own sound equipment is not allowed;
5.7. Wheelchairs, mobility scooters and other aids for the disabled are allowed, provided they do not cause a hindrance to other visitors;
5.8. Smoking is not allowed in the building;
5.9. Consumption of beverages and food brought in is prohibited throughout the museum;
5.10. No animals are allowed in the museum, except guide dogs or registered assistance dogs.
6.1. The Mission Museum is not obliged to reimburse the cost of an unused entrance ticket.
6.2. The following circumstances shall never lead to any obligation on the part of the Mission Museum to refund money paid or to pay any other compensation to the visitor:
a. the non-visibility of objects from the permanent collection of the museum;
b. the partial closure of the museum, including, but not limited to, partial closure due to the construction or dismantling of exhibitions;
c. an adjustment of the regular opening hours in connection with exercises as part of the in-house emergency response service or, in the event of an emergency, a full or partial evacuation of the museum deemed necessary by the Mission Museum;
d. nuisance or inconvenience caused by other visitors, including, but not limited to, noise pollution, inappropriate behaviour (including molestation), theft;
e. damage caused by other visitors;
f. nuisance or inconvenience caused by maintenance work, including, but not limited to, alterations or the (re)design of locations;
g. nuisance or inconvenience caused by the non-functioning of facilities in the museum;
h. denial of entry to the museum;
i. loss of the admission/entrance ticket.
j. the late arrival of a visitor in the case of time slots.
7.1. The Mission Museum is only liable for damage suffered by the visitor that is a direct result of gross negligence or intent on the part of the Mission Museum. In any case, the claim shall be limited to the lesser of the following two amounts:
a). the amount paid by the museum's insurer to the Mission Museum in respect of that individual claim; or b). the compensation paid to the Mission Museum by a third party in respect of the damage in respect of that individual claim.
In the event of damage caused by death or bodily injury, the total liability of the Mission Museum shall in no case exceed the compensation arrangements described in 7.1a or b.
7.2. Liability of the Mission Museum for indirect damages, including consequential damages, loss of profits or wages, missed savings, etc., is excluded at all times.
8.1. Force majeure for the Mission Museum, which means that any shortcoming caused by this cannot be attributed to the Mission Museum, shall be any foreseeable or unforeseeable circumstance which interferes with the execution of the agreement by the Mission Museum to such an extent that, temporarily or permanently, the execution of the agreement becomes impossible or difficult.
8.2. Such circumstances are also understood to mean circumstances with regard to persons and/or services and/or institutions which the Mission Museum wishes to make use of for the execution of the agreement to visit, as well as everything that applies to the aforementioned as force majeure or as suspensive or resolutive conditions, as well as attributable shortcomings on the part of the aforementioned.
9.1. Objects found by a visitor in the museum can be handed in either to a member of staff or to the Mission Museum box office.
9.2. The Mission Museum will take charge of any objects found and, in the case of valuable objects, will hand them over to the Tegelen police. If the presumed owner of an object found reports it, he or she can choose to collect the goods themselves or to have them sent to him or her cash on delivery. In both cases, the owner must be able to prove their identity. If the Mission Museum has any doubts about the status of the alleged owner, the Mission Museum is entitled to demand proof of ownership
9.3. Mission Museum reserves the right to destroy found items that have not been collected after six months.
In case of complaints, the visitor can make them known by sending an email to firstname.lastname@example.org.
The applicability of these General Terms and Conditions for Visitors shall not affect the applicability of any other contractual terms and conditions and/or regulations of the Mission Museum, as published from time to time on missiemuseum.nl. These General Terms and Conditions for Visitors and the agreement between the visitor and the Mission Museum are governed by Dutch law.
These Terms and Conditions for Visitors have been established by the Steyl Mission Museum Foundation Board of Directors,
Sint Michaëlstraat 7 5935 BL Steyl.
©Missiemuseum, Steyl, september 2021